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1. Introduction

Welcome to TAS, a globally recognized Destination Management Company (DMC) in the travel industry. Our commitment to your privacy is paramount. This Privacy Policy applies to this website (https://www.travelagentsupport.com),  and is designed to inform you about how we manage and protect the personal information that you entrust to us during your experiences with our services. 

2. Security of Your Personal Data

We prioritize the security of your data. We employ appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information.

3. How We Process Your Information

We process personal information primarily to provide and improve our services. This includes booking travel, responding to inquiries, and providing support. The information we collect may include personal details, travel documentation, payment information, and other data relevant to your travel arrangements.

We assure you that your information will never be sold to third parties. Our use of your data is based on necessity, your consent, and to fulfill our legal obligations, as outlined in our Privacy Policy.

Key Usage and Lawful Basis:

  1. Contractual Necessity: To enter into and perform our contracts with you, we use your information to provide the services you request and manage your bookings.
  2. Your Consent: We send newsletters and promotional materials based on your consent, which you can withdraw at any time.
  3. Legitimate Interests: We use your data for legitimate business interests, such as enhancing customer experience, improving our services, and effective marketing.
  4. Legal Compliance: We process your information to comply with legal requirements, like recording your opt-out choices to respect your rights.
  5. Emergency Situations: In emergencies where you cannot give consent, we may use or share your information to protect your vital interests.

Specific Purposes:

  • Inquiries and Bookings: We use your data to respond to inquiries, tailor travel plans, manage bookings, and ensure smooth service delivery.
  • Website and Systems: Your information helps optimize your website experience and improve our online services.
  • Marketing and Promotion: Based on your preferences, we send you newsletters and conduct marketing activities to keep you informed about our offers and services.
  • Business Improvement: We analyze data for service optimization, conduct surveys, and manage our customer relationships, including sending greetings and training staff.
  • Legal Purposes: We retain data for legal reasons, such as resolving disputes and complying with regulatory requirements.
  • Emergencies: In critical situations, we use your data to provide or arrange necessary assistance.
  • Social Media Interaction: When you engage with us on social media, we use that information to respond and provide requested information, as detailed in our Social Media Policy.

4. Data Retention: How Long We Retain Your Information

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the nature of the information and the purpose for which it is processed.

5. Use of Cookies and Other Tracking Technologies

Cookies and similar technologies are used on our website to enhance user experience, analyze trends, administer the website, track users’ movements around the website(https://travelagentsupport.com/), and gather demographic information about our user base as a whole.

6.Your Rights in Your Personal Information

6.1 Understanding Your Rights:

At TAS, you have rights regarding your personal data, including the right to access, correct, request deletion, and restrict processing of your data. You can exercise these rights by contacting us directly.

6.2 Your Rights Explained:

(1) Right to Access: Upon request, TAS will confirm if we are processing your personal information. If we are, you will be granted access to this information and provided with a copy, along with other pertinent details.

(2) Right to Rectification: We commit to correcting inaccuracies and completing incomplete data in your personal information.

(3) Right to Prevent Processing: If processing your personal information might cause unwarranted harm or distress to you or others, you have the right to request us to stop or not commence such processing.

(4) Right to Erasure: TAS will delete your personal information at your request, provided there is no compelling reason for its continued use.

(5) Right to Restriction: In certain situations, you can request TAS to limit the processing of your personal information.

(6) Right to Data Portability: You can obtain your personal information in a structured, widely used, and machine-readable format, either for yourself or for transfer to a third party, as per your instructions.

(7) Right to Object: We respect your right to object to the processing of your personal information, including for direct marketing and sensitive personal data handling.

(8) Right Regarding Automated Decisions and Profiling: TAS upholds your right to not be subjected to decision-making based solely on automated processing, including profiling, which has significant impacts.

(9) Right to Opt-Out of Targeted Advertising: We honor requests to opt out of targeted advertising, including the sale or sharing of personal information under applicable laws such as the CCPA.

6.3 Exercising Your Rights:

To exercise any of these rights, please contact us at info@travelagentsupport.com or call our dedicated team at +61 29884869. These rights are not absolute, and we reserve the legal rights available to us.

We pledge not to discriminate against you for exercising your rights. However, please note that certain services may become unavailable if you request the deletion of information necessary for their provision.

For identity verification on data-related requests, we'll ask you to match specific information you've previously provided. We may need additional information solely for verification purposes and will delete it promptly after fulfilling your request. For particularly sensitive requests, further proof of identification may be required. If a request is made through an authorized agent, we require written proof of authorization. All requests will be processed within the timeframes stipulated by applicable law.

7. Sharing and Disclosure of Your Information

We may share your information with trusted third parties such as travel providers, business partners, and service providers. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7.1 Our Approach to Sharing Information:

At TAS, ensuring the efficient operation of our business and delivering the high-quality service you expect sometimes requires us to share your personal information with certain third parties. We do this as necessary and in a manner that respects your privacy.

(a) Within Our Corporate Group: We may share information with entities within our corporate family – this includes our subsidiaries, our parent company, and its subsidiaries. This collaboration helps us streamline our operations and service delivery.

(b) Trusted Third-Party Partners: We work with select, trusted third-party business partners. This includes local businesses in travel destinations, providers of gifts, and technology service providers. They assist us in fulfilling our contractual obligations to you.

(c) Business Transitions: In the event of a sale, merger, or acquisition of TAS or any part of our assets, personal information may be shared with prospective buyers.

(d) Legal and Regulatory Compliance: We may share information with third parties when required by law or to comply with regulatory obligations. For example, under specific resolutions like IATA Resolution 830d, we provide airlines with passenger contact details for operational communication purposes.

(e) Protecting Rights and Safety: In cases where it is necessary to safeguard the rights, property, or safety of TAS, our clients, or others, we may share information with relevant third parties.

(f) Referral Partners: If you were referred to TAS by a partner, affiliate, or agent, we might share details of your inquiries and bookings with them, as applicable.

7.2 Commitment to Your Privacy:

In all instances of data sharing, we ensure that your personal information is handled securely and in accordance with our privacy policy and applicable data protection laws. We only share the information necessary to fulfill the specific purpose and maintain the confidentiality and integrity of your data.

8. Contact Information

For any queries or concerns regarding this policy or your personal information, please contact us at info@travelagentsupport.com, or call us at +61 29884869, or +1 347 2227702. Our dedicated team is available to assist you.

9. Changes to This Policy

We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.